Online Payment Terms and Conditions

This website allows online payment for several types of orders. Before submitting credit card information for any payment on this site, please make sure you read and understand these terms and conditions.


Bus Booking

Site visitors may use this site to request a booking for The Parlour’s Bus to appear at catered events, wherein one party pays for all service. Bus booking inquiries use the site’s Shopping Cart and Checkout functionality and may display a price. However, submitting an initial request for the bus does not finalize a booking, nor does it commit the visitor to any payment. Availability and pricing will always be confirmed by The Parlour’s management before payment is requested.

Pricing and deposits

The final price for a catered event will depend on the amount of food served and subject to a predetermined minimum price. The initial booking form will display a suggested minimum, but this is not necessarily the final price.

After receiving a request, The Parlour will quote a pre-tax minimum price based on the time commitment involved. We may also include an estimated total if we believe the final price is likely to substantially exceed the minimum. If the customer agrees to this quote, The Parlour will invoice the customer for a deposit in the amount of 50% of the pre-tax minimum. The invoice will include a link enabling the customer to pay online at this website. The booking will not be confirmed until the deposit is paid.

The customer may cancel a booking online before or after paying a deposit. Deposits will not be refunded if the customer cancels. If The Parlour cancels the booking for any reason, the deposit will be refunded in full.

After a catered event is completed, The Parlour will send an invoice for the remaining balance after tax is added and the deposit is applied. Unless otherwise agreed upon in writing, the customer will pay online.


Ice cream special orders

Customers may purchase ice cream by the gallon or ice cream cakes, to pick up at our shop in downtown Durham. If a customer wants to cancel a special order of bulk ice cream or ice cream cakes, they should do so as soon as possible. If the customer cancels before we’ve started production on their order, we will refund the price in full. If we’ve already started or completed an order, refunds are at The Parlour’s discretion.