Apple Pay, Gift Cards, and more

If you’ve been in the shop recently, you may have noticed a familiar white swivel stand at our cash register. That’s right, we’ve (finally) switched to Square as our POS provider.

Of course, even if you noticed, there’s a good chance you didn’t care, and that’s fine! But there are a few small ways in which this may affect our customers.

Contactless payment

We tried for a while to set this up with our old payment processor, and this is where I should insert some kind of gif of something jumping through a lot of hoops. But switching to Square made it easy for us to accept NFC-based contactless payment methods, including Apple Pay and Google Pay. It’s even built into some cards—look for the little contactless icon on the back. So if you have a contactless payment method, just tap away when you see the green light on our Square reader.

Physical Gift Cards

Since opening our shop in 2013, we’ve sold magnetic-stripe gift cards that you can load up in any amount. Fortunately, we had a record of all outstanding card balances. So when we switched to Square, we were able to transfer all that info into our account.

If you show up with an older card (from before July 15, 2019),  you’ll still be able to use it (thought we’ll have to type in the number instead of swiping). The only issue with old cards is checking your balance online using the URL on the back of the card. That’s our old processor’s site. Since they’re unaware of Square transactions, that site will record an inaccurate balance if your card has been used since we switched.

We’ve gotten a new batch of integrated cards from Square, so we’re still selling gift cards going forward! You can always find out the balance of an old or new card by bringing it in to our shop.

eGift Cards

Our Square account also allows you to purchase digital gift cards (the link takes you to our order page on Square’s site). eGift Cards are delivered via email—either immediately or at a later date of your choosing. This is a great option if you’re out of town and have a friend or relative in the Triangle who’s a fan of our ice cream.

Please note that because we can deliver digital gift cards, we don’t sell physical cards online or send them in the mail! Also, these digital cards can only be redeemed in person at our shop. This means they can’t be used for Special Orders (of ice cream cakes or gallon tubs), because we currently only accept special orders online. We may look into changing that in the future, but for now if you had a gift card that you hoped to redeem for a special order, we apologize for any inconvenience!

 

Ye Olde Holiday Hours Poste

The fall/winter holiday times are approaching, and all your favorite local businesses are choosing different days to close/reopen/etc. We’ve already added our closing dates to Yelp and Google Maps, and we’ll be printing signs for the door. But in case you missed it there, here’s all the info in one place.

Staff Party: Monday, November 12

We’re having a staff appreciation party on November 12, so we’ll be be closed for that whole day.

Thanksgiving

We’ll be closed Thanksgiving day (November 22nd). We’ll reopen Friday the 23rd with standard Friday hours.

Xmas/New Year

Our shortened Christmas Eve hours will be 2:00–8:00 pm. Then we’ll be closed Christmas Day through New Year’s day, reopening Wednesday, January 2, 2019.

Thanks again to everyone who’s enjoyed our ice cream (and coffee and cookies etc.) in 2018!

Saturday Florence Update

Hurricane Florence’s impact has been lighter than we expected, so for now we plan to be open today, Saturday September 15th, from 1:00 pm to 9:00 pm.

Of course, there is still rain and wind expected today, so things may change if we experience power outages or flooding issues. If all goes well, we expect to be open our regular hours (noon to 10:00 pm) tomorrow and Monday.

Stay safe!

Hurricane Florence Plans

Like many of you, we have been watching the shifting forecasts trying to plan for getting through hurricane Florence’s impact. Here’s what we’ve decided on so far.

It looks like rain and wind will be starting this evening (Thursday 9/13). For the safety of our staff, we will be closing at 6:00 pm. While we’re open during the day all ice cream, coffee and pastries will be 20% off.

We also intend to be closed Friday and Saturday. What happens beyond Saturday will depend on how the weather progresses. If we get bad power outages or water damage, we may need several extra days to clean up and/or restock. If the storm is extra mild, we may be able to reopen Saturday but with limited hours/menu/staff.

Please stay safe, and thanks for reading!

A big announcement for 2018

It’s a new year, and we’re looking to shake things up a bit at the olde ice cream shoppe. With that in mind, please forgive us for what we’re about to tell you.

 

…Are you ready? You might want to sit down.

 

We’re taking our Vietnamese Coffee ice cream off the menu. Now, before you get too upset, hear us out:

It’ll be back! Eventually. But more importantly, we plan to make a different coffee flavor for each month of 2018. This means we can work with lots more different local roasters, plan flavors we’ve been dreaming about for years, and have a little fun!

So, come in this week for our last run of Vietnamese Coffee…once it runs out, we’ll be introducing our first NEW coffee flavor, Coffee Toffee. Just in time for giving up your New Year’s resolutions, this ice cream will feature Bean Traders’ espresso blend and chopped Heath Bar pieces.

What’s your favorite coffee-flavored dessert? Let us know in the comments, and we’ll pick a random commenter to win a pint of Coffee Toffee!

2017 Holiday announcements

It’s true, we really don’t post a lot of “News” on our site! But we just need to make 2 quick announcements.

Holiday Closing

This winter, we’ll once again be closed again from Christmas Day to New Year’s Day, reopening on January 2nd. Mark your calendars accordingly!

Limited-time holiday special order items!

We have some new items you can order online for pickup December 20–24. There’s a new ice cream cake, and a variety pack of seasonal ice cream sandwiches.

Thanks again to all our customers and staff for another busy year! We hope you enjoy all your holiday treats!