e-book available for purchase!

Hey, friends. We’ve been working on this e-book pretty much since the day we closed, and we’ve finally finished testing recipes and turned it into something sellable. It’s a really simplistic design and there aren’t a bunch of beautiful photos, but we promise we personally tested every recipe to work in a home kitchen. And the recipes are what really matter, right?

Every recipe in this book is one we’ve used at our shop. There aren’t a ton of recipes, since we may want to release a Part Two at some point, but there is definitely enough to get you started! There’s a little bit of everything: ice cream, vegan ice cream, toppings, vegan and non-vegan baked goods. The e-book contains 20 recipes, with variations to make 22 recipes. We hope that making our goods at home can bring you a little bit of joy during this tough time. And we really, really miss seeing all your faces!

Side note: we might start doing some at-home facebook live/ig live cooking videos while we’re still closed. We’ll update accordingly!

Update and tentative new hours

UPDATE: The mayor will be issuing a stay-at-home order starting tomorrow, so we won’t be reopening after all. We appreciate everyone who considers our ice cream an essential, but we also want to do our part to encourage folks to stay home. 

 

Hey everyone. We wanted to let everyone know a few things:

As of this week, we had to lay off our entire staff with two weeks pay. We still don’t know if and when we’ll be able to reopen with enough business to employ staff, though we hope to rehire every employee that we had to let go. In the meantime, we’re hoping to do some kind of fundraiser for our former staff members, and will update here if and when that happens. You can also donate to several local fundraisers for restaurant staff, if you have the means to do so.

For now, Yoni and I will be trying out a new contactless pickup system this week. Our tentative hours will be Wednesday-Saturday, 2-7 p.m. Here’s how it’ll work:

You’ll be able to place your order and pay on our online shop. When you arrive at the shop to pick up your order, you’ll wait at the designated waiting area (by the sandwich board!) and call our shop number at (919) 564-7999 to let us know the name on your order. We’ll place your order on the table outside, and once we’re back inside, you can pick up your order and go!

We’ve also finished testing every recipe for our e-book. Hopefully this will completed by the end of the week – but there’s still a lot to do in terms of editing. We’ll update again once it’s ready for sale. We hope everyone is staying healthy in this difficult time.

COVID-19, The Parlour, and You

UPDATE AS OF MARCH 17:

After a lot of thought and consideration, we’ve decided to suspend all service (including takeout and pickup orders) for now. You can still purchase e-gift cards for use when our shop reopens.

Hi friends. We know everyone is concerned about the effects of the COVID-19 outbreak in North Carolina and the Triangle.  We are taking this very seriously—as we believe everyone should. Here are some of the things we want you to know.

We are taking extra precautions

When we train new staff, we always stress the importance of frequent hand washing. Now our staff are sanitizing surfaces and washing their hands more often. We’re also sanitizing more surfaces, like doorknobs. Staff will wash hands or change gloves anytime there is incidental hand contact with a customer. There is a hand sanitizer station for customers right by exit door (north of the main door) and we will have a pump bottle available near the register whenever possible.

We are sometimes a crowded space

Of course, beyond extra sanitary measures, the biggest recommendation from public health experts is to avoid crowded public spaces, especially if you are sick or in a high-risk population. Because of our physical layout and ordering/service systems, it is hard for us to exert much control over crowds. We need your help with this!

What can you do?

Look, we almost never want to turn away business. But we want to defer to experts, and we think you should stay at home if 

  • you’re feeling at all unwell physically
  • you’re in a high-risk population
  • you’ve been asked to self-quarantine due to possible exposure to a confirmed COVID-19 case

Of course, even if you’re healthy and surrounded by low-risk people, the whole community is safer when public spaces are less crowded. If you do come in, you can help make that happen:

  • Maintain a few feet of distance from other people
  • Minimize hand contact with employees and other customers
  • Enjoy your ice cream outside (at the time of this writing, the weather is lovely)
  • Buy some pints (also available at Bulldega and Durham Coop Market) so you can wait longer for your next ice cream outing.

Also! If you’d like to leave a tip on a credit card purchase, ask the employee ringing you up to enter it, so there are fewer people touching the iPad. 

We are prepared for a downturn

This is the time of year when business usually starts picking up for us. But we don’t want anyone to feel guilty about practicing social isolation for the sake of community safety. If you’ve made that decision, we respect and appreciate you. We will not be upset about slower sales if it helps flatten the curve.

What about our staff?

You may be justifiably concerned about service industry employees. We just came out of our slow season, so we’re not yet at peak staffing levels. We also have savings and are making plans to take care of our staff if a downturn is serious. Most employees already have some paid time off hours available. If sales take a drastic hit, we will increase PTO balances so that folks working less can choose to pad their checks. In the event that we have to temporarily close up shop, we will still be able to pay current staff for several weeks.

You can help out while avoiding crowds

Before we go, a few more tips on helping local small businesses (not just us!) weather some tough times. 

  • Avoid crowds by going to your favorite spots during their non-peak hours. In our case, that’s typically noon–2:00 and 5:00–6:30 on weekdays. You can use Google maps to see when other businesses are least crowded. 
  • To help employers, buy gift cards now—then plan on waiting several months to use them:
  • To help employees directly, leave bigger tips than you normally do

Thanks for reading this! We appreciate you.

Don’t hesitate to contact us via email or social media if you have any questions. We will post updates to our site and social media if needed.

The Winter Holidays Closure Etcetera Post, 2019 Edition

The Holiday Season is upon us once more! As usual, we’re taking a little downtime this winter, but we’re changing up the dates a bit. Here are the details:

Xmas time

We will be closed from December 21st through 28th this year. If you need any ice cream cakes for a special occasion during that time, make sure to put in your order for a pickup on or before the 20th!

This closures are already added to our Yelp and Google Maps listings, so your phone’s Maps app should have the correct hours during that time.

New Year’s time

Since we moved our closing week a bit early this year, we will be Open for both New Year’s Eve and New Year’s Day. NYE is on a Tuesday, so it’ll have normal weekday hours, noon–10:00 pm.

Staff Party time

We’ll also be closed Monday, January 13th for our Post Holiday Staff Appreciation Party!

Etc.

Special orders

The Peppermint Stick limited-edition cake is only available through December 20th!

Don’t forget to place any special orders by the 17th if you need them before we close!

Pint Sale

On December 18th–20th, you’ll get $5 off when you buy 3 pints. So come by to stock up on holiday flavors or your year-round favorite.

Pints

Gift Cards

You can buy physical gift cards in store any time. Don’t forget to stock up by the 20th!

You can also purchase eGift cards online through our card processor, Square. Choose from two designs and have your gift delivered immediately or on a specified date.

Please note that because of Reasons, gift cards can only be used in our shop, not for online special orders

Thanks again to our customers, staff, and suppliers for a great 2019!

A bit of news about our new dairy supplier

We’ve always been committed to making our ice cream with the best ingredients we can find. It’s why we only make strawberry ice cream in season with NC strawberries. It’s also why we make our own salted caramel, chocolate, and coffee bases from scratch instead of buying them pre-made. We make our own hot fudge with Callebaut Belgian chocolate, and we bake our cookies from scratch with cage-free NC eggs. You get the drift. So this is why we’ve made a big change this summer. 

We’re happy to say that starting in July, we’re sourcing the dairy for our ice cream from Simply Natural Creamery in Ayden, NC. Their all-Jersey herd is free to roam and graze, and the feed they eat is grown directly on the farm. Jersey cows also produce a better quality milk that’s higher in protein, calcium, and butterfat, and there’s evidence that their protein (A2) is more easily digested by folks that may have problems with lactose.

We just took a trip out to the farm for their ice cream festival, where we met some of the staff and got plenty of pictures of their beautiful Jersey cows, soon to grace our site and shop. If you’d like to learn more about Simply Natural Creamery, NC Agriculture made a great video about them!

Apple Pay, Gift Cards, and more

If you’ve been in the shop recently, you may have noticed a familiar white swivel stand at our cash register. That’s right, we’ve (finally) switched to Square as our POS provider.

Of course, even if you noticed, there’s a good chance you didn’t care, and that’s fine! But there are a few small ways in which this may affect our customers.

Contactless payment

We tried for a while to set this up with our old payment processor, and this is where I should insert some kind of gif of something jumping through a lot of hoops. But switching to Square made it easy for us to accept NFC-based contactless payment methods, including Apple Pay and Google Pay. It’s even built into some cards—look for the little contactless icon on the back. So if you have a contactless payment method, just tap away when you see the green light on our Square reader.

Physical Gift Cards

Since opening our shop in 2013, we’ve sold magnetic-stripe gift cards that you can load up in any amount. Fortunately, we had a record of all outstanding card balances. So when we switched to Square, we were able to transfer all that info into our account.

If you show up with an older card (from before July 15, 2019),  you’ll still be able to use it (thought we’ll have to type in the number instead of swiping). The only issue with old cards is checking your balance online using the URL on the back of the card. That’s our old processor’s site. Since they’re unaware of Square transactions, that site will record an inaccurate balance if your card has been used since we switched.

We’ve gotten a new batch of integrated cards from Square, so we’re still selling gift cards going forward! You can always find out the balance of an old or new card by bringing it in to our shop.

eGift Cards

Our Square account also allows you to purchase digital gift cards (the link takes you to our order page on Square’s site). eGift Cards are delivered via email—either immediately or at a later date of your choosing. This is a great option if you’re out of town and have a friend or relative in the Triangle who’s a fan of our ice cream.

Please note that because we can deliver digital gift cards, we don’t sell physical cards online or send them in the mail! Also, these digital cards can only be redeemed in person at our shop. This means they can’t be used for Special Orders (of ice cream cakes or gallon tubs), because we currently only accept special orders online. We may look into changing that in the future, but for now if you had a gift card that you hoped to redeem for a special order, we apologize for any inconvenience!